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The Science of Service®

How does your organisation plan to reach net zero? Or become more productive? Or keep people safe during uncertain times? We believe the answers to some of your biggest strategic and operational questions are in your facilities management.

Our unique approach combines industry-leading innovation with data-driven insight to create the solutions you need. We call this The Science of Service.

Simply tell us what the positive impact is you’d like to see – greater business efficiency, happier and healthier teammates, more sustainable estates – and our expert teams will make it happen for you.

Get ready to experience the exceptional every day, with the Science of Service.
This is just the start.

Discover Facilities Transformation

How can FM leaders face the challenging headwinds of today’s business world head-on? Find out in Mitie’s new white paper.

Read now

The Science of Service Story

Read our story to learn more about this powerful methodology which is unique to Mitie, and exclusively for our customers.

Read the Story

The Impact of the Science of Service

Every organisation is constantly reacting to change and adapting to new ambitions. We create solutions that help organisations to achieve their goals and experience positive, long-lasting outcomes. Below, you can see how the Science of Service® makes an impact, along with real-world examples of how we deliver for our clients. Click and explore each of the Science of Service key areas.

Optimising asset performance and maximising productivity

Many organisations are now feeling the pressure to improve productivity and de-risk their operations.

To help them achieve this, we analyse their spaces and deliver practical insights that can be turned into real actions – helping them to reduce downtime and avoid costly breakages.

Find out more

Transforming estates, workplaces and customer experiences

Better experiences remain a high priority for customers and employees. To help organisations improve theirs, we have developed specialised tools that bring experience into rich focus.

The insights they produce can then be used to guide meaningful change, helping to deliver improved experiences for every visitor.

Find out more
Mitie engineer checking a ceiling ventilation fanfan

Creating healthier and more sustainable spaces

Hygiene has now taken on even greater importance and organisations need cleaning services that can efficiently deliver and maintain the highest levels of cleanliness.

We use innovative tools, such as sensor technology and robotics, to deliver cleaning solutions that can adapt in real time to an organisation’s needs.

Find out more

Protecting people, property, and assets

People and sites need vigilant protection from an increasingly complex range of dangers.

We provide comprehensive training for security staff, and our business intelligence platform Merlin Protect 24/7 analyses the latest national and local crime data to help anticipate and prevent incidents.

Find out more

Accelerating the path to Net Zero

To help an organisation reach net zero, our Plan Zero consultancy team has developed a robust and effective process.

They assess the organisation’s environmental impact, identify opportunities for improvement, and deliver practical solutions – such as renewable power and electric vehicles – to help make decarbonisation achievable.

Find out more

Mitie’s CEO on the Science of Service

Discover how the Science of Service® is helping Mitie to re-write the rules of facilities management from our CEO Phil Bentley. Find out why it is changing the conversations we are having with our customers from short term savings to long term value.

The Science of Service combines innovation and intelligence to deliver real impact for our customers.

Welcome to the future of Facilities Management.

Lab articles

  • News
  • 26 February 2024
Mitie is offering a behind the scenes look at the workplaces and facilities of some of Britain’s biggest brands with the launch of its new podcast series, ‘The Science of Service Podcast: Facilities Transformati…
  • News
  • 8 January 2024
Mitie has launched its Net Zero Navigator 2024, which reveals nine key decarbonisation predictions for the year ahead whilst offering advice and support for organisations taking their next steps on the transition to…
  • News
  • 17 November 2023
Mitie has unveiled its Transformation Hub which demonstrates the cutting-edge technology it is using to drive Facilities Transformation. Based in its London headquarters in The Shard, the Hub showcases Mitie’s inv…
  • Event
  • 9 October 2023
Learn how to propel your organisation closer to net zero. Urgent action is needed if the UK is to reduce carbon emissions by 45% by 2030, in line with Government commitments. In his opening…
  • News
  • 17 August 2023
Mitie has worked with Lloyds Banking Group (LBG), the UK’s largest financial services organisation, to decarbonise the heating of its Trinity Road office in Halifax. The new ground source heat pump system is proje…
  • News
  • 27 July 2023
Mitie has published its latest ESG report, which provides insights into its progress towards achieving its ambitious ESG goals over the past Financial Year (“FY23”). The report highlights the positive strides Mi…
  • News
  • 6 July 2023
Mitie has supported Royal Mail Group in delivering significant energy savings of over 16.69 (GWh) – equivalent to the annual usage of 1,100 UK homes – in just 12 months. This is the first…
  • News
  • 23 June 2023
Mitie’s Midlands Hub in Bickenhill, Birmingham, has been officially opened by Andy Street, Mayor of the West Midlands. As well as acting as the base for Mitie’s Central Government & Defence business, the sit…
  • Insight
  • 22 May 2023
With over half of the UK’s largest organisations committed to eliminating their carbon emissions by 2050*, there’s growing momentum to reduce our collective carbon footprint. The climate crisis, and the recognis…

The Science of Service Works

Creating huge value for customers across the UK


assets monitored daily


data points processed daily from 525 sites


tonnes CO2 saved and £690k net benefit


average energy saving

How can we help?

If you’re looking for more information on the Science of Service®, need to talk to someone about an enquiry or want to chat about your service needs, then you’ve come to the right place.

Please fill in our short form and a member of our team will be in touch.


The Science of Service® is a registered Mitie trademark.